Front Desk Coordinator

Company: Floyd's 99 Barbershop
Location: Aldie
Posted on: October 24, 2024

Job Description:

Overview: Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you! What's in it for you?

• Hourly pay of $16-17.50/hour
• Monthly bonus potential
• Full health benefits for full-time employees (Medical, Dental, Vision)
• Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
• Ongoing opportunity for growth
• Fun and relaxed environment where individuality is not only embraced, but celebrated
• Free Services monthly
• Discounts on product
• Locations nationwide should you ever want or need to relocate Responsibilities: Customer Service Coordinator Responsibilities:
  • Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
  • Communicate service pricing, providing quotes, and upselling retailing and services as needed
  • Participate in company initiatives and ongoing promotions
  • Provide a high level of support and customer service for clients & team members
  • Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
  • Maintain the organization of the front desk at all times
  • Perform cleaning duties throughout shift to ensure company brand standards
  • Ensure shop equipment and supplies are stocked and organized
  • Assist with retail presentation and stocking Qualifications: Customer Service Coordinator Qualifications:
    • 2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required
    • Experience in a fast-paced environment
    • Strong desire to help others and team-focus
      • Excellent phone and in-person communication skills with both clients and coworkers
      • Ability to organize, prioritize, and follow up effectively
      • Ability to work a flexible schedule; including nights and weekends
      • Critical thinker who can maintain confidentiality, be concise, and very detail-oriented

Keywords: Floyd's 99 Barbershop, Ellicott City , Front Desk Coordinator, Other , Aldie, Maryland