Team Lead-109010
Company: ESA Management, LLC
Location: Washington
Posted on: October 30, 2024
Job Description:
Job Description POSITION PURPOSE AND SUMMARY The Team Lead
("TL") position assists the General Manager ("GM") in managing the
hotel operations on a day-to-day basis to ensure optimum
performance and continual improvement in the Key Performance
Indicators and 100% guest satisfaction. The TL resolves guest and
associate issues and performs other duties as required to develop
efficiency and profitability in all aspects of property management.
The TL assumes the GM's responsibilities when required and ensures
that safety and security procedures are in place in accordance with
company guidelines and standards for all associates and
guests.MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the
best possible experience for our guests.
- Assists the GM in ensuring that associates at the property are
driving company initiatives to increase revenue, lower costs, and
increase guest and associate satisfaction.
- Trains associates on company standards and job performance
expectations when the GM is not available.
- Upholds and enforces company standards and policy compliance at
the hotel level, promoting compliance with company policies and
procedures, including the prompt reporting of all safety and
security issues directly to the manager or appropriate
authorities.
- Assists the GM in monitoring in-house guest balances and direct
bill receivables, commission payments by vendors, and issuance of
refund checks.
- Assists with monitoring monthly inventory of supplies and
equipment, ensuring that day-to-day purchases are within budget and
with approved vendors, and assists the GM in maximizing revenues
and flow through to GOP to meet or exceed budgeted EBITDA.
- Serves as the first level of contact for guest service issues,
resolving guest issues or determining necessity to escalate to the
GM as needed.
- Embraces the company's service culture and treats all guests
and associates with professionalism, respect, and kindness.
- Instills a 100% guest satisfaction objective to hourly
associates.OTHER DUTIES
- Assists with certain sales-related activities to increase
occupancy, such as supporting the GM by seeking out potential
business in the local market and making sales calls and other
telemarketing activities.
- Provides other relief or back-up duties as needed at the hotel
including front desk coverage, housekeeping, and other duties when
needed to ensure optimum operation of the hotel.
- Inspects guest rooms.
- Assists with active review and monitoring of social media
websites to ensure timely and appropriate responses.BENEFITS
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major
companiesCompensationPay Ranges Pay range information for the
position you are applying for is below. Disclaimer: Compensation
may vary based on role, level, experience, length of time in a
position, and location. Candidates are not guaranteed to be at the
high or low end of the compensation ranges presented. The Company
complies with applicable federal, state, and local minimum wage
requirements.For Colorado, Washington, California, Applicants Only:
Team Lead Full Time - $17.02 - $24.00 HourlyFor New York City
(Whitestone) Applicants Only:Team Lead Full Time - $29.37
HourlyKNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Able to comprehend fundamental instructions, write short
correspondence, and memos. Solid English skills with regard to
reading, writing, and verbal communication to effectively
communicate with guests, associates, and outside vendors.
- Ability to operate the property management system
technology.
- Ability to add, subtract, multiply, and divide units of
measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out
detailed written or oral instructions.
- Supervisory skills to oversee daily activities of 8 to 15
hourly staff.
- Ability to organize multiple priorities to ensure that daily
operations are performed at peak efficiency.ENVIRONMENTAL JOB
REQUIREMENTS
- While performing the duties of this job, the associate is
regularly required to remain stationary; navigate the hotel and
parking lot; handle, reach, and detect objects, tools, and
controls; and detect scent and sounds.
- Occasionally required to position self to access low areas and
traverse heights and remain stable while doing so.
- Occasionally lift and/or move up to 25 pounds.
- While performing the duties of this job, the associate
frequently works in outside weather conditions (depending on
hotel).
- The associate occasionally works in wet humid conditions
(non-weather related), near moving mechanical parts, in the
presence of fumes or airborne particles and toxic or caustic
chemicals and risk of electrical shock.
- The work environment will typically be at moderate to loud
noise levels.
- Associate may be asked to travel to help additional locations
within a reasonable geography.
- Associate may be asked to travel to cover additional sites
during the GM's absence.MINIMUM QUALIFICATIONS
- Prior hotel experience is required.
- High School Diploma or General Education Degree (GED); or one
to three months related experience and/or training; or equivalent
combination of education and experience.PREFERRED
QUALIFICATIONS
- Previous supervisory experience is desired.ESA Management, LLC
is an Equal Opportunity Employer. It is the policy of ESA
Management, LLC to treat applicants and associates in all aspects
of the employment relationship without regard to race, color,
religion, creed, sex, pregnancy, age (as defined under applicable
law), national origin or ancestry, disability status, veteran
status, genetic information or any other characteristic protected
by federal, state or local laws.
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Keywords: ESA Management, LLC, Ellicott City , Team Lead-109010, Other , Washington, Maryland
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