Sales Consultant

Company: Ted Britt Auto Group
Location: Fredericksburg
Posted on: November 7, 2024

Job Description:

Description:We Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation TimeSummary:Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
  Essential Duties:Sales Department Operations
  • Attain new and used sales quotas as agreed upon with the sales manager.
  • Use floor time effectively to meet customer needs & solicit sales of all products.
  • Present the features of all products to customers along with their benefits.
  • Show each customer advantages of products over competing brands.
  • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of lower than anticipated profits.
  • Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles.
  • Maintain profit margin objective for all vehicle sales.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
  • Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.Customer Service:
    • Follow the C.U.S.T.O.M. sales process
    • Greet customers immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly, and courteously.
    • Ensure customers are properly qualified for needs, wants, and ability to buy.
    • Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
    • Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
    • Ensure the delivery to customer is an EVENT which endears the customer to the dealership.
    • Contact customers using mailing lists, tickler files & personal follow-up to encourage additional sales and ensure customer satisfaction.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
    • Attend training sessions to keep current with sales techniques and sales department issues.
    • Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)Other Duties - As Assigned
      
      
      Requirements:
      • Treat all employees and customers fairly, courteously, and with dignity.
      • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
      • Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.
      • Be prompt and available for flexible scheduling.
      • Be honest and fair in all business dealings.
      • Meet or exceed sales quotas on a regular basis.
      • Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.
      • Must have an approachable, likable personality.
      • Excellent communication Skills and demonstrated closing skills.
      • Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
      • Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.Physical Demands:
        • The noise level in the work environment is occasionally loud.
        • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
        • Sales persons spend the majority of the day on their feet, demonstrating products.Working Conditions:
          • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
          • Occasionally exposed to exhaust fumes or other airborne particles.
            
            
            
            
            
            PIc537245d6f41-37248-33984567

Keywords: Ted Britt Auto Group, Ellicott City , Sales Consultant, Sales , Fredericksburg, Maryland